Privacy Policy

Al Mustashar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Personal Information

We collect information that you provide directly to us, including:

• • Name, email address, phone number, and mailing address
• • Account credentials (username and password)
• • Payment information (processed securely by our payment providers)
• • Order history and preferences
• • Communications with our customer service team
• • Farm details and agricultural requirements (if voluntarily provided)

Automatically Collected Information

When you access our website, we automatically collect:

• • IP address and browser type
• • Device information and operating system
• • Pages viewed and time spent on pages
• • Referring website addresses
• • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Account Management: To create and maintain your account, and provide personalized services
• Communication: To send you updates about orders, respond to inquiries, and provide important notices
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Analytics: To analyze website usage and improve our services and user experience
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, marketing platforms)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share information with third parties

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• • SSL encryption for data transmission
• • Secure servers with regular security updates
• • Access controls and authentication procedures
• • Regular security audits and monitoring
• • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, contact us at privacy@almustashar.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.